At Electrolyte Med, we strive to provide exceptional service and customer satisfaction. We understand that circumstances may arise where a refund is necessary. This Refund Policy outlines our guidelines for refund requests related to our services. Please read this policy carefully before engaging with our services.
Eligibility for Refunds
- Refund requests are considered on a case-by-case basis.
- To be eligible for a refund, you must provide proof of purchase or appointment details.
- Refunds will only be considered for unused services or in cases where there was an error on our part.
Non-Refundable Services
- Services that have already been rendered or partially utilized are not eligible for a refund.
- Any fees or expenses incurred by Electrolyte Med in delivering the services, including travel costs, administration fees, or supplies, may be deducted from the refund amount.
Refund Request Process
- To request a refund, please contact us directly using the contact information provided on our website.
- You will be required to provide your name, contact information, proof of purchase, and a detailed explanation of the reason for your refund request.
- All refund requests must be submitted within a reasonable timeframe from the date of service delivery.
Refund Determination
- Refund requests will be reviewed and assessed on a case-by-case basis by Electrolyte Med.
- We reserve the right to decline a refund request if the request does not meet the eligibility criteria outlined in this Refund Policy.
- If a refund is approved, the refund amount will be determined at the discretion of Electrolyte Med, taking into consideration any applicable deductions as stated in Section 2.
Refund Processing
- Approved refunds will be processed within a reasonable timeframe.
- Refunds will be issued using the original payment method used for the purchase or through an alternative method at the discretion of Electrolyte Med.
- Electrolyte Med is not responsible for any fees, charges, or losses incurred during the refund process by third-party payment processors or financial institutions.
Updates to Refund Policy
Electrolyte Med reserves the right to modify or update this Refund Policy at any time without prior notice. The most recent version of the policy will be posted on our website.